Shipping & Returns

Returns Policy:

Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you, or don’t do what they are supposed to do.

Please contact us within 7 days if you are not happy with your purchase to discuss a refund/exchange.

Address for returns:

Bayside Stitchcraft, Shop 2, 140 Ross Court, Cleveland, QLD 4163

Warranty:

All sewing machines, over-lockers and major items are covered by a manufacturers warranty, please contact us if you require information on a specific item.

Shipping:

Wherever possible, all orders within Australia are shipped by Australia Post (Parcel Post). The following is our postage rates to most areas within Australia. Some remote areas may attract a surcharge.

Postage and handling charges are as follows:
(NB: 1mtr of fabric weighs approx. 200g)

1) Orders up to 500g – $10.00

2) Orders over 500g and up to 3Kg – $15.00

3) Orders over 3Kg and up to 6kg – $20.00

4) Orders over 6Kg – Email us for price

5) Sewing machines – Freight will be quoted prior to purchase. Please contact us for a quote.

6) Embroidery machines – Freight will be quoted prior to purchase. Please contact us for a quote.

7) International orders – Please contact us for a quote on postage and handling

Any questions or queries please contact us here.